Privacy Policy

This sub-policy is an integral part of the VPNeer Privacy Policy. It clarifies to users about the information provided during account creation and their usage activity while using VPNeer VPN. 

Information We Collect 

VPneer collects information from users’ consent at several stages while they visit our website and use our services. The information we collect:

1. Personal Information: We collect users’ information, like name, email address, phone number, and age, that is provided during account creation or while contacting us through emails, chat messages, or feedback forms. 

2. Billing Details: While getting a subscription to a premium account, we collect payment details, including billing address and transaction history.

3. Technical Data: Users’ device IP address, browser type, and the data collected through cookies. 

How We Use Your Information 

We can use users’ information for the following purposes:

1. Improving, Maintaining, and Providing Services: To improve, maintain, and provide quality service. 

2. Fulfilling Responsibilities: To fulfill our responsibilities to users. 

3. Customer Support: To respond to inquiries, troubleshoot issues, and provide assistance. 

4. Marketing & Communication: To send newsletters about the company services (with users’ consent).

5. Security & Compliance: To prevent fraud, ensure compliance with legal accountability, and protect users’ data. 

6. Website Analytics: To monitor website traffic and improve its functionality.

7. Maintain Records: To maintain the required records and comply with legal authorities. 

VPNeer asks for users’ consent before using their information other than those set out in this policy. 

Cookies and Web Beacons

VPNeer uses ‘cookies’ like other web services. We use them to store users’ preferences and the pages on the site that visitors visited or accessed. This information is later used to optimize the users’ experience, to modify our site content or functionality based on users’ activity. Advertisers on our website can use cookies and web beacons. 

Third Party Privacy Policy

VPNeer does not sell or rent users’ data to third parties for any purpose without users’ explicit consent. But we share their information with third parties, including:

1. Service Providers: We share information with service providers to maintain general operations, including hosting services, data security services, web analytics, mailing systems, and financial operations.

2. Government & Legal Authorities: Users’ information is shared with the government and other legal authorities when required. 

3. Payment Processors: We share information with payment processors to facilitate smooth transactions and protect the website from unauthorized claims and fraud. 

We also provide the option to users to disable or reject the cookies. Kindly notice VPNeer policy does not comply with third-party privacy policy, thus, users are advised to go through their privacy policy.

Data Retention

VPNeer has the right to retain your data as long as it is required for serving the purpose of the privacy policy or laws. After no use of your data, we proceed with the safe and secure deletion process of your data.  

Data Security

We understand the concern of users’ security, therefore, we comply with security standards and protocols. Our system stores data in an encrypted format, has secure servers, and provides access controls to users. However, to be safe from improbable data breaches, users must keep their information confidential from others. 

General Data Protection Regulation (GDPR) Rights

VPNeer wants to be clear to its users about their data protection rights. While using the website, the users have rights:

1. Right to access: Users have the right to access their data.

2. Right to rectification: Users have the right to request their data to be rectified.

3. Right to erasure: Users preserve the right to erase their data. 

4. Right to restrict processing: Users hold the right to restrict their data processing in certain situations.

5. Right to data portability: Users can request to get data in a structured, machine-readable, and commonly used format. They can also require data to be transmitted to another controller. 

6. Right to Object: Users have the right to object to the processing of their data in certain situations. 

7. Right in Relation to Automated Decision-Making and Profiling: Users have the right to object to decisions based on automated processing. 

Changes To The Policy

We change our Privacy Policy periodically, and the changes are posted on this page with the mentioned effective date. Therefore, we request users to visit the page regularly to stay updated with our Privacy Policies. 

Contact Us:

If you have any queries related to our Privacy Policy, then feel free to contact us at the given email address: 

Email ID: support@vpneer.net